Last Updated: December 29, 2025
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Trio Roofers website (www.trioroofers.com) and the services provided by Trio Roofers ("Company," "we," "us," or "our"). By accessing our website or engaging our roofing services, you ("Client," "you," or "your") agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services.
Company Information:
Trio Roofers
California Contractor License #1071045
Email:
Phone: (888) 800-4776
2. Services Provided
Trio Roofers provides professional roofing services including but not limited to:
- Residential and commercial roofing installation and replacement
- Emergency roof repair services (24/7 availability)
- Roof maintenance and inspections
- Leak detection and repair
- All roofing materials (asphalt shingles, tile, metal, TPO, etc.)
- Skylight installation and fascia board repair
- New construction roofing
- Storm damage assessment and repair
All services are performed in accordance with California state regulations and building codes.
3. Service Agreements and Estimates
3.1 Free Estimates
We provide free, no-obligation estimates for roofing projects. Estimates are valid for 30 days from the date of issue unless otherwise specified.
3.2 Written Contracts
All roofing projects require a written contract signed by both parties. The contract will include:
- Detailed scope of work
- Materials to be used (brand, type, and specifications)
- Project timeline and completion date
- Total cost and payment schedule
- Warranty information
- Insurance and licensing details
3.3 Changes to Scope of Work
Any changes to the agreed-upon scope of work must be documented in writing and signed by both parties. Additional charges may apply for work beyond the original contract.
3.4 Right to Inspect
Upon discovery of unforeseen conditions (such as concealed wood rot, structural damage, or code violations), we reserve the right to pause work and notify you immediately. We will provide a revised estimate for any additional work required.
4. Payment Terms
4.1 Payment Schedule
Payment terms will be outlined in your service contract. Typical payment structure includes:
- Deposit: Paid upon contract signing (amount specified in contract)
- Progress payments: As outlined in contract for larger projects
- Final payment: Due upon completion and your satisfaction with the work
4.2 Accepted Payment Methods
We accept cash, check, credit cards, and financing options through approved partners.
4.3 Late Payments
Accounts not paid within 30 days of invoice date may be subject to a late fee of 1.5% per month (18% annually) or the maximum rate allowed by California law, whichever is less.
4.4 Liens
In the event of non-payment, we reserve the right to file a mechanic's lien against your property in accordance with California law.
5. Warranties and Guarantees
5.1 Workmanship Warranty
We provide a workmanship warranty of up to 15 years on completed projects, as specified in your contract. This warranty covers defects in our installation and labor.
5.2 Manufacturer Warranties
Roofing materials come with separate manufacturer warranties. We will provide you with all applicable manufacturer warranty documentation.
5.3 Warranty Limitations
Our warranty does not cover:
- Damage caused by acts of God (severe weather events, earthquakes, etc.)
- Damage resulting from lack of proper maintenance
- Damage caused by subsequent alterations or repairs by others
- Normal wear and tear
- Issues arising from structural defects in the building
- Damage caused by foot traffic or impact
5.4 Warranty Service
To maintain warranty coverage, you must:
- Report any issues in writing within 30 days of discovery
- Allow us reasonable opportunity to inspect and repair
- Maintain your roof according to our care guidelines
6. Client Responsibilities
6.1 Property Access
You agree to provide clear and safe access to your property during the project. This includes:
- Removing vehicles from driveways and work areas
- Securing pets
- Informing household members of the work schedule
- Providing access to electrical outlets and water if needed
6.2 Property Protection
While we take every precaution to protect your property, you are responsible for:
- Moving fragile items from areas near the work zone
- Removing wall hangings that may be affected by vibrations
- Protecting landscaping elements you wish to preserve
6.3 Permits and HOA Approval
When required, we will obtain necessary building permits. However, if your property is subject to HOA regulations, you are responsible for obtaining HOA approval before work begins.
7. Insurance and Liability
7.1 Our Insurance
Trio Roofers maintains:
- General liability insurance
- Workers' compensation insurance for all employees
- Contractor's license bond as required by California law
Proof of insurance is available upon request.
7.2 Limitation of Liability
Our liability for any claim arising from our services shall not exceed the total amount paid for the specific project. We are not liable for:
- Indirect, incidental, or consequential damages
- Damage to property not directly related to our work
- Loss of use or loss of income
- Issues discovered but not contracted to repair
8. Emergency Services
8.1 24/7 Availability
We provide 24/7 emergency roofing services throughout the Bay Area. Emergency service rates may differ from standard rates due to immediate response requirements and after-hours scheduling.
8.2 Temporary Repairs
Emergency services may include temporary protective measures (tarping, etc.) to prevent further damage until permanent repairs can be completed.
8.3 Insurance Claims
We will work directly with your insurance company and provide necessary documentation for claims. However, payment remains your responsibility regardless of insurance coverage.
9. Cancellation and Rescheduling
9.1 Client Cancellation
You may cancel a project before work begins. Cancellation terms:
- More than 7 days before start: Full refund of deposit minus $250 administrative fee
- 3-7 days before start: 50% of deposit retained
- Less than 3 days or after work begins: Deposit may be forfeited, plus charges for work completed and materials ordered
9.2 Weather Delays
Roofing work is weather-dependent. We reserve the right to reschedule work due to unsafe weather conditions at no penalty to either party.
9.3 Our Right to Cancel
We reserve the right to cancel or refuse service if:
- Unsafe working conditions exist
- Client fails to meet payment obligations
- Client behavior is threatening or abusive to our staff
- Required permits cannot be obtained
10. Website Use and Intellectual Property
10.1 Website Access
By accessing our website, you agree to use it only for lawful purposes and in accordance with these Terms.
10.2 Intellectual Property Rights
All content on www.trioroofers.com, including text, graphics, logos, images, and software, is the property of Trio Roofers or its licensors and is protected by copyright and trademark laws.
You may not:
- Reproduce, duplicate, or copy material from our website for commercial purposes
- Republish content from our website without written permission
- Sell, rent, or sub-license material from our website
- Redistribute content (unless specifically made for redistribution)
10.3 Permitted Use
You may view and print pages from our website for personal, non-commercial use, subject to these Terms.
11. User-Generated Content
11.1 Reviews and Comments
Our website may allow you to post reviews, comments, and other content. By posting content, you agree that:
- You own the rights to the content or have permission to post it
- The content does not infringe on intellectual property rights
- The content is not defamatory, offensive, or unlawful
- The content will not be used for spam or commercial solicitation
11.2 Content License
By posting content on our website, you grant Trio Roofers a non-exclusive, royalty-free license to use, reproduce, edit, and display your content for marketing and promotional purposes.
11.3 Content Moderation
We reserve the right to monitor, edit, or remove any user-generated content that we deem inappropriate or in violation of these Terms.
12. Privacy and Data Protection
12.1 Information Collection
We collect personal information necessary to provide our services, including:
- Name, address, phone number, email
- Property details and photos
- Payment information
- Project preferences and specifications
12.2 Information Use
We use your information to:
- Provide roofing services and communicate about your project
- Process payments and maintain records
- Send service updates and maintenance reminders
- Improve our services
- Comply with legal requirements
12.3 Information Protection
We implement reasonable security measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
12.4 Third-Party Sharing
We do not sell your personal information. We may share information with:
- Subcontractors and suppliers (only as needed for your project)
- Payment processors
- Insurance companies (for claims)
- Legal authorities (when required by law)
For complete details, see our Privacy Policy.
13. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Provide targeted content
By using our website, you consent to our use of cookies. You can control cookie settings through your browser preferences.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of external sites. Use third-party sites at your own risk.
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
15.2 Informal Resolution
In the event of a dispute, we encourage you to contact us first to seek an informal resolution. Email
15.3 Mediation
If informal resolution fails, both parties agree to attempt mediation before pursuing litigation.
15.4 Jurisdiction
Any legal action arising from these Terms or our services shall be brought in the appropriate state or federal courts in Santa Clara County, California.
15.5 Contractors State License Board
As a licensed contractor in California, we are subject to the jurisdiction of the Contractors State License Board. Complaints can be filed at www.cslb.ca.gov or (800) 321-CSLB (2752).
16. Disclaimers
16.1 Service Disclaimer
While we strive for excellence, we make no guarantees regarding:
- Specific project completion dates (due to weather and unforeseen conditions)
- The condition of concealed structural elements until exposed
- Performance of materials beyond manufacturer specifications
16.2 Website Disclaimer
To the maximum extent permitted by law, we exclude all warranties regarding our website, including:
- Accuracy and completeness of information
- Uninterrupted website availability
- Freedom from errors or viruses
16.3 Nothing in this disclaimer limits our liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under California law
17. Indemnification
You agree to indemnify and hold Trio Roofers harmless from any claims, damages, or expenses arising from:
- Your breach of these Terms
- Your misuse of our website
- Your violation of any rights of third parties
- False information provided to us
18. Force Majeure
We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:
- Natural disasters, severe weather, or acts of God
- Government actions, regulations, or restrictions
- Labor disputes or material shortages
- Pandemics or public health emergencies
- Utility failures or infrastructure issues
19. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full effect.
20. Entire Agreement
These Terms, together with your service contract and our Privacy Policy, constitute the entire agreement between you and Trio Roofers regarding our services and supersede all prior agreements or understandings.
21. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes constitutes acceptance of the modified Terms.
We will indicate the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically.
22. No Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
23. Assignment
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
24. Contact Information
For questions about these Terms of Service, please contact us:
Trio Roofers
1830 Rochelle Dr, San Jose, CA 95124
39 N San Mateo Dr #7, San Mateo, CA 94401
5139 Port Chicago Hwy, Concord, CA 94520
Phone: (888) 800-4776
Email:
California Contractor License: #1071045
Business Hours:
Monday - Friday: 9:00 AM - 5:00 PM
Emergency Services: 24/7
Consumer Notice (California Contractors State License Law)
California law requires that contractors be licensed by the Contractors State License Board. Our license number is #1071045.
Important Consumer Information:
- Check our license status at www.cslb.ca.gov or call (800) 321-CSLB (2752)
- File complaints about licensed contractors at the same website or phone number
- Contracts over $500 require a written contract
- You have the right to require proof of licensing and insurance before work begins
- Preliminary notices and mechanics lien rights information will be provided as required by law
Acknowledgment: By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
This document was prepared for general information purposes. For specific legal concerns, consult with an attorney.
trioroofers.com
Perfect! Now I'll create a comprehensive, modern Privacy Policy that includes CCPA (California Consumer Privacy Act) compliance and other important privacy protections:
Privacy Policy
Effective Date: January 1, 2025
Last Updated: December 29, 2024
Our Commitment to Your Privacy
Trio Roofers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.trioroofers.com or use our roofing services.
Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Contact Information:
Trio Roofers
1830 Rochelle Dr, San Jose, CA 95124
Phone: (888) 800-4776
Email:
California Contractor License: #1071045
1. Information We Collect
1.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Request a free estimate or consultation
- Schedule roofing services
- Contact us via phone, email, or contact forms
- Create an account on our website
- Subscribe to our newsletter or marketing communications
- Leave reviews or comments
- Participate in surveys or promotions
This information may include:
- Full name
- Home or business address
- Phone number(s)
- Email address
- Property details (size, type, roof condition, photos)
- Project preferences and specifications
- Payment information (processed securely by third-party payment processors)
- Insurance information (for claims processing)
- Communication preferences
1.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing behavior:
Device and Usage Information:
- IP address
- Browser type and version
- Operating system
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on pages
- Referring website
- Date and time of visit
- Click patterns and navigation paths
Location Information:
- Approximate geographic location (city/region) based on IP address
- Precise location if you grant permission through your device
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (if you interact with us on social media)
- Marketing partners and advertising networks
- Lead generation services
- Public records (property information, licensing data)
- Credit reporting agencies (for financing applications)
- References provided by you
1.4 Photos and Property Documentation
With your permission, we may take photos or videos of your property before, during, and after service completion for:
- Project documentation
- Quality control
- Insurance claims
- Marketing materials (with explicit consent)
- Training purposes
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Provide roofing estimates, consultations, and services
- Schedule appointments and manage projects
- Communicate about your service requests
- Assign dedicated project managers and specialized crews
- Process payments and maintain billing records
- Fulfill warranty obligations
- Provide emergency roofing services
2.2 Customer Support
- Respond to inquiries and requests
- Resolve disputes and troubleshoot issues
- Provide technical support
- Follow up on completed projects
2.3 Business Operations
- Maintain accurate business records
- Comply with legal and regulatory requirements
- Manage insurance and licensing documentation
- Process insurance claims on your behalf
- Conduct quality control and training
- Analyze business performance and trends
2.4 Marketing and Communications
- Send service reminders and maintenance tips
- Provide updates about our services and promotions
- Request reviews and testimonials
- Send newsletters (with your consent)
- Conduct customer satisfaction surveys
- Personalize your experience on our website
2.5 Website Improvement
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Test new features and services
- Prevent fraud and enhance security
- Troubleshoot technical issues
2.6 Legal Compliance
- Comply with California Contractors State License Board requirements
- Respond to legal requests and prevent illegal activity
- Protect our rights and property
- Enforce our terms and conditions
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third parties who assist us in operating our business:
- Payment processors (credit card companies, banks)
- Scheduling and project management software providers
- Email and communication service providers
- Website hosting and analytics services
- Marketing and advertising platforms
- Customer relationship management (CRM) systems
- Background check services for employees
3.2 Subcontractors and Suppliers
We may share relevant project information with:
- Specialized roofing subcontractors
- Material suppliers and manufacturers
- Equipment rental companies
- Permit and inspection services
3.3 Insurance Companies
When processing insurance claims, we may share information with:
- Your insurance company
- Insurance adjusters and appraisers
- Third-party claim administrators
3.4 Business Transfers
If Trio Roofers is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
3.5 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders or subpoenas
- Legal proceedings
- Government investigations
- Protection of our rights and property
- Safety concerns
- Contractors State License Board inquiries
3.6 With Your Consent
We may share information for purposes not listed above with your explicit consent, such as:
- Using project photos in marketing materials
- Providing references to prospective customers
- Sharing testimonials publicly
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and remember your preferences.
4.2 Types of Cookies We Use
Essential Cookies:
- Enable core website functionality
- Remember your login status
- Maintain shopping cart contents
- Ensure website security
Performance Cookies:
- Analyze how visitors use our website
- Measure website performance
- Identify and fix technical issues
Functionality Cookies:
- Remember your preferences and settings
- Personalize content and features
- Provide location-based services
Marketing Cookies:
- Track your browsing across websites
- Display relevant advertisements
- Measure advertising effectiveness
- Limit ad frequency
4.3 Third-Party Cookies
We use third-party services that may set their own cookies:
- Google Analytics (website analytics)
- Google Ads (advertising)
- Facebook Pixel (advertising)
- YouTube (embedded videos)
- Social media sharing buttons
4.4 Managing Cookies
You can control cookies through your browser settings:
- Block all cookies
- Accept only first-party cookies
- Delete existing cookies
- Receive notifications before cookies are set
Note: Disabling cookies may limit website functionality.
4.5 Do Not Track Signals
Our website does not currently respond to Do Not Track (DNT) signals. You can opt out of third-party tracking through the Digital Advertising Alliance's opt-out page.
5. California Consumer Privacy Rights (CCPA)
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA).
5.1 Your Rights
You have the right to:
Right to Know:
- What personal information we collect
- The sources of that information
- The purposes for collection
- Third parties with whom we share information
Right to Access:
- Request a copy of your personal information
- Receive information in a portable format
Right to Delete:
- Request deletion of your personal information
- Subject to certain exceptions (legal requirements, warranty obligations, etc.)
Right to Opt-Out:
- Opt out of the sale of personal information (we do not sell personal information)
Right to Non-Discrimination:
- Exercise your privacy rights without discrimination
- Receive equal service and pricing
5.2 How to Exercise Your Rights
To exercise your California privacy rights:
- Call: (888) 800-4776
- Email:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Mail: 1830 Rochelle Dr, San Jose, CA 95124
We will respond to verified requests within 45 days.
5.3 Verification Process
To protect your privacy, we must verify your identity before fulfilling requests. We may ask you to:
- Provide identifying information (name, address, phone number)
- Confirm recent interactions with us
- Answer security questions
5.4 Authorized Agents
You may designate an authorized agent to make requests on your behalf. The agent must provide:
- Written authorization from you
- Proof of their identity
- Verification of your identity
6. Data Security
6.1 Security Measures
We implement reasonable security measures to protect your information:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
- Secure disposal of physical and electronic records
6.2 Payment Security
Payment information is processed by PCI-DSS compliant payment processors. We do not store complete credit card numbers on our servers.
6.3 No Absolute Security
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6.4 Data Breaches
In the event of a data breach affecting your personal information, we will notify you as required by California law, typically within 72 hours of discovery.
7. Data Retention
7.1 How Long We Keep Information
We retain your information for as long as necessary to:
- Provide services and fulfill contracts
- Comply with legal obligations (typically 7 years for business records)
- Resolve disputes and enforce agreements
- Maintain warranty records (up to 15 years)
- Comply with Contractors State License Board requirements
7.2 Deletion of Information
We will delete or anonymize your information when:
- It is no longer needed for the purposes collected
- You request deletion (subject to legal exceptions)
- Legal retention periods expire
8. Children's Privacy
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will delete it promptly.
If you believe we have inadvertently collected information from a minor, please contact us immediately.
9. Third-Party Websites and Services
9.1 External Links
Our website may contain links to third-party websites, including:
- Manufacturer websites
- Social media platforms
- Review sites
- Supplier websites
- Financing partners
9.2 No Responsibility
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing information.
9.3 Social Media
If you interact with us on social media, your information may be subject to the social media platform's privacy policies. We may use publicly available information from social media to better understand our customers.
10. Marketing Communications
10.1 Opt-In
We will only send marketing communications to customers who have:
- Requested information from us
- Engaged our services
- Opted in to receive updates
10.2 Opt-Out
You can opt out of marketing communications at any time:
- Click "unsubscribe" links in emails
- Email
This email address is being protected from spambots. You need JavaScript enabled to view it. with "Unsubscribe" in the subject - Call (888) 800-4776 to request removal
- Update preferences in your account settings
10.3 Service Communications
You cannot opt out of essential service communications (appointment confirmations, safety notices, warranty information, billing statements) while you have an active service relationship with us.
11. International Users
Our services are primarily intended for customers in California and the Bay Area. If you are accessing our website from outside the United States:
- Your information may be transferred to and processed in the United States
- U.S. data protection laws may differ from your jurisdiction
- By using our services, you consent to transfer and processing in the U.S.
12. Business Transactions
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to a successor entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
13. Changes to This Privacy Policy
13.1 Updates
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- New legal requirements
- Technology updates
- Customer feedback
13.2 Notification
We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notification (for significant changes)
- Displaying a prominent notice on our website
13.3 Review
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes indicates acceptance of the updated policy.
14. Contact Us
14.1 Privacy Questions
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Trio Roofers - Privacy Officer
1830 Rochelle Dr, San Jose, CA 95124
Phone: (888) 800-4776
Email:
Additional Locations:
39 N San Mateo Dr #7, San Mateo, CA 94401
5139 Port Chicago Hwy, Concord, CA 94520
14.2 Response Time
We will respond to privacy inquiries within 10 business days.
14.3 Complaints
If you believe we have violated your privacy rights, you may:
- File a complaint with us at the address above
- Contact the California Attorney General's office
- File a complaint with the Federal Trade Commission
15. Additional California Rights
15.1 Shine the Light Law
California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
15.2 California Business & Professions Code
As a licensed contractor, we maintain records in accordance with California Business and Professions Code requirements, including maintaining contracts, change orders, and payment records for required periods.
16. Your Consent
By using our website or services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described.
If you do not agree with this policy, please:
- Do not use our website
- Contact us to delete your information
- Refrain from providing personal information
Acknowledgment
By using Trio Roofers' website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
For Service Inquiries:
Call (888) 800-4776 or visit www.trioroofers.com
California Contractor License #1071045
Licensed, Bonded, and Insured